Refund policy

Return Policy for Bundles

For promotional offers such as bundles (3 polos €195 or 1 polo + 1 pants + 1 boxer + 1 cap €195), refunds are conditional upon the return of all items included in the offer. If you choose to return only some of the items purchased as part of this offer, the free items must also be returned. Otherwise, their value will be deducted from the refund amount.

In accordance with Article L.121-20 of the French Consumer Code, each consumer has 14 days to exercise their right of withdrawal without having to justify their reasons or incur any penalties, except for return shipping costs.

Return shipping costs are the customer's responsibility

Except in cases where the item is defective or incorrect, return shipping costs are the customer's responsibility.

Accordingly, the return shipping cost of €8.60 will be deducted from the refund once the parcel has been received and validated.

Return Conditions

Items must be returned in perfect condition, with all original tags attached and in their original packaging.

In accordance with Article L.221-23 of the French Consumer Code, the customer is responsible for handling the products during the withdrawal period. Returns will only be accepted if the products are in their original condition — unworn, unwashed, odour-free, stain-free, undamaged, and complete (tags, original packaging, etc.).

Any item returned stained, damaged, or showing obvious signs of use cannot be refunded. In such cases, the item may be sent back to the customer upon request and at their expense within 15 days.

Returns must be made within 14 days of receiving your order.

Return fees for parcels not collected at a pickup point: If a parcel is not collected at a pickup point and is returned to our warehouse, a return fee of €8.60 will be deducted in the event of a refund. These fees cover the costs incurred by our company with the carrier for the return of the parcel.

Return shipping costs are automatically deducted from the refund, unless the return is due to an error on our part.

Return Process: To return one or more items, please follow the instructions available on our website in the "Returns and Cancellations" section.

Return Processing

Upon receipt of the returned item, we will notify you by email to confirm its reception.

Refunds (if applicable)

Once we have received and inspected the returned item, we will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing delay before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at contact@zulu-amk.com.

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